Service & Delivery Manager

After intense years of design and development work we are now into serial production of the world's first electrical hydrofoiling boat. We have delivered the first batches of boats to customers and are scaling up production. To be able to continue to give best possible customer experience and secure a best in class delivery and service we are now looking for a Service and Delivery Manager. In this role you will be responsible for customer interaction (and happiness!) from the contract is signed, through the delivery of the boat and onward once arrived at its new home.

The Service and Delivery Manager will be part of the Sales & Marketing team and will be the link between Sales and Production to verify that we can deliver according to customers’ wishes and specifications, that the customer experience of our delivery is top notch and that onward interaction in all type of errands is smooth, professional and of high quality.

With higher pace in sales, the need of service and customer interaction with our boat owners around Sweden, Europe and the rest of the world is increasing. The Service and Delivery Manager will be responsible for setting structures and processes to meet the agreed service levels. This includes to build up a service organization within Candela in Sweden, as well as together with our ambassadors’ and resellers around the world.

Qualifications:

  • Fluent in English and Swedish, both written and spoken
  • Experience from establishing a service organization including structures and processes for service delivery
  • Experience from customer interaction intense work
  • Experience from hands-on work with service and maintenance of boats, cars or equal 

As a person we believe you are structured, put honor in meeting dead lines, love boating, like working outdoors and is highly interested in customer interaction and deliver excellent customer experience.

We are currently a bit over 30 people based in our Gåshaga facility on Lidingö, growing fast. As a team we are very diverse, covering 14 nationalities and specialties ranging from electronics design to composite lamination. We love and are 100% focused on what we do but are at the same time conscious about finding an acceptable balance with our lives outside Candela. And being good to each other is key – work is hard but should be fun. Candela is a great place to work. And an insanely cool product.

This role is based at our Gåsaga facility, and will include a fair amount of travel to our customers and their Candelas spread across Sweden, Europe and the world.

We are looking forward to hearing from you!

Or, know someone who would be a perfect fit? Let them know!

Lidingö

Värdshusvägen 1
181 66 Lidingö Directions

As a team we are very diverse, covering 11 nationalities and specialties ranging from electronics design to composite lamination. We love and are 100% focused on what we do, but are at the same time conscious about finding an acceptable balance with our lives outside Candela. And being good to each other is key – work is hard but should be fun. Candela is a great place to work. And an insanely cool Product.

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